CC-555 error updating Shell Card

BlackDuck2
BlackDuck2 Quicken Windows Subscription Member ✭✭
edited October 2024 in Download, Add/Update Accounts (Windows)

Started yesterday, error says "your financial institution is blocking Quicken from accessing your accounts." Shell card is owned by Citibank. It says "we cannot resolve the problem until your institution removes the block from our servers."

Best Answer

  • BlackDuck2
    BlackDuck2 Quicken Windows Subscription Member ✭✭
    Answer ✓

    I was able to resolve this just now by logging in again, which did not work yesterday, please disregard post.

Answers

  • BlackDuck2
    BlackDuck2 Quicken Windows Subscription Member ✭✭
    Answer ✓

    I was able to resolve this just now by logging in again, which did not work yesterday, please disregard post.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 2024

    Hello @BlackDuck2,

    Please review this support article regarding error CC-555.

    Since we do not currently have any Alerts posted for this issue with this financial institution, as stated at the bottom of the article, you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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