American Express Error CC-511

Question

I received an email notice on 9/5/24 saying that Quicken Anja marked the American Express Banking connection issues resolved.  However, I'm still getting error cc-511, and when I click on the link in the email it tells me I don't have permission to view the post I was tracking.  Is the American Express issue resolved or not?  I haven't been able to reestablish an online connection since you implemented your changes.  Two times I've received a notice that it was fixed, and two times it was not fixed. Can someone please tell me what is actually going on? Will I ever be able to synchronize my American Express HYSA in Quicken?

Quicken Jasmine · Answer

Hello @Paul Watkins,

That portion is added when we resolve an alert because the alert remains available for 3 days following being resolved and then it is archived.

I apologize that you are still experiencing these issues after the alert has been resolved, I suggest contacting Quicken Support directly for further assistance as an escalation maybe in order.

Thanks!

Paul Watkins · Answer

"RESOLVED 9/5/24 This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this. Thank you!"

The notification text is a bit misleading, no?

And I'm still having issues after TWO alerts have supposedly been resolved.

Quicken Jasmine · Answer

Hello @Paul Watkins,

The reason that you are unable to view the alert is because it was marked resolved and then archived.

If you are still experiencing the same issue after an alert has been resolved then I suggest contacting Quicken Support directly for further assistance.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that we could not be of more assistance.