Voya Retirement Service broken again
"Sorry. We encountered an error. (It's not your fault.)"
Quicken today will not connect to my Voya Retirement Account. I tried deactivating and re-activating, but does not work. Reached out to Voya, but that was pointless.
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Hello @SomeItalianGuy,
Due to the nature of this error message, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order.
The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
-Quicken Jasmine
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I'm having the same problem, though I'm receiving Error OL-293-A "Quicken is unable to update your account because unexpected information was received from your financial institution." I'm using Quicken Classic on Windows and connecting via Direct Connect. It has worked for years. Now it doesn't - this is after I installed a Quicken update this morning.
I just spoke with Quicken Support who walked me through resetting the account as well as creating a test Quicken file to try to connect to. Neither worked. The conclusion was to blame it on Voya and to tell me I needed to contact them. When I explained again that it has worked for years and it's stopped working after a Quicken update, that others were having similar issues, and that this issue needs to be escalated, the response was that there was nothing that could be escalated because I wasn't using Quicken Connect (which Voya doesn't offer).
Contacting Quicken Support ended up being a dead end. And I still can't download my transactions.
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same problem here.
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I am also having this problem, same error, OL-293-A.
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Same issue here with Voya not downloading.
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.
-Quicken Jasmine
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Download is working this morning. Thanks for forwarding the issue.
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Hello All,
Who all is still experiencing issues with Voya Retirement?
Hello @hillite,
Thank you for coming back to let us know that the issue has been resolved for you!
-Quicken Jasmine
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I can confirm that it's working again for me. My thanks to those who worked to resolve it.
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Hello @DaveYearke,
Thank you for coming back to update us. I am happy to hear that the issue has been resolved for you!
-Quicken Jasmine
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-Quicken Jasmine
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Good day, I've had this issue for a month, there's another thread for it. Just logged into the account via Quicken Account Settings Update Login Sign in. When I do, I can see the amount but when I click continue, it notes it's downloading and then finish. The amount on the account still shows $0.
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