CLOSED 10/10/24 College Advantage Direct 529 Savin - $0 Investment Account Balance
We are aware of the issue with College Advantage Direct 529 Savin downloading investment accounts with $0 balances. This is mainly occurring on QMAC using Quicken Connect.
This is happening because our OFX Screenscrape (a form of EWC/Quicken Connect) is able to successfully capture account details but unable to capture account activity. This is causing the accounts to be successfully added but showing a $0 balance with no activity. We are working with the appropriate parties so that our screenscrape is capturing all of the correct information.
This has been escalated internally, though we do not have an ETA at this time.
To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.
Thank you!
(Ticket #11287295/CTP-10990)
-Quicken Anja
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UPDATE 9/26/24
We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.
Thank you!
-Quicken Anja
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ONGOING 10/3/24
This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.
We apologize for any inconvenience and appreciate your patience.
Thank you!
-Quicken Anja
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CLOSED 10/10/24
This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.
Thank you!
-Quicken Anja
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