I'm having problems confirming Dillard's new Citi World MC in Quicken

Moondoggy_1

I'm having trouble connecting my Dillard's World MC account in Quicken. Dillard's credit card used to be through AMEX but they recently switched from AMEX to a CITI World MC account. I went out to Dillard Online and setup our account by creating a new logon id and password and once logged on I can see our current balance, etc. When I setup the account in Quicken I assumed that the financial institution was Citibank but when Quicken goes to confirm the account with Citibank it fails because the account doesn't exist and I confirmed this by trying to logon to the account using the regular Citibank logon page. I tried using Dillard's as the financial institution but it fails because the account is no longer setup as Dillard's it's now Dillard's Citi World MC. Is there a way to make Quicken work with this card or is this something that's either impossible or I need to provide Quicken with feedback on the problem?

Boatnmaniac

This sounds like a Citi Retail Services credit card. Most of these cards will have their own unique listings in Quicken. That assumes that the contract between Dillards and Citi Retail Services requires Citi Retail Services to enter into a contract with Intuit (the aggregator) to set up support for Quicken. If you cannot download into Quicken via the Dillards website nor can find a listing for Dillards Citi World MC it means that either they have not requested support for Quicken to be added or they have not yet completed that process. You should contact Dillards credit card service and ask if and when they will have support set up for Quicken. If they say they already have support, ask them which financial institution in Add Account you should be using.

Another possible option: Some (not all) Citi Retail Services credit cards can be downloaded into Quicken via the Citi Cards financial institution in Add Account. But if that is possible with this card you will first need to log into your Citi.com online account and try to link your new Dillards card to your online account. If you are able to link your new Dillards card there, then you should be able to download from Citi Cards or maybe even from Citibank.com

If Dillards says they no longer support Quicken and you are not able to link your new card to your Citi.com online account, then you will need to request Dillards to add that support. If they get enough requests to add support to Quicken, then perhaps at sometime in the future they will make the business decision to do that. Intuit nor Quicken can get them set up downloads into Quicken unless Dillards takes that first step to request/contract with Citi Retail Services to enter into that contract with Intuit.