CC-503 with FNBO and Space Coast Credit Union

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This discussion was created from comments split from:

code 502 Space Coast Credit Union

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paulhextell

I can confirm that as of 9/18/24 this CC-503 issue with Space Coast Credit Union continues to persist. The ability do download transactions from Space Coast CU has been unavailable for a long time! Is this problem still "escalated"? I am not sure how many users are affected but perhaps we need to complain more. I did not want to complain if the problem is being worked on but now I am wondering if that is really the case. Since it's already been reported I had been thinking it would not be necessary to report it myself but I guess I will go ahead and do just that.

Quicken Jasmine

Hello @paulhextell,

To clarify, are you receiving a CC-502 or a CC-503 error message?

Let me know!

paulhextell

I am receiving a CC-503 message. I called Quicken support on this a few days ago and they told me that a solution had been found but they were waiting for Space Coast CU to approve implementation of the solution. So, it appears that both sides will blame the other and the customer is between.

I tried to download transactions for my FNBO Mastercard account this morning (I had set up online banking with them a couple of years ago but had deactivated it shortly afterward) and received the same CC-503 message. Despite that my username and password is correct and despite deactivating and reactivating online banking for the account, per instructions. In the meantime, I am noticing that unless you are setting up online banking for the very first time, Quicken never takes you back to the beginning of online setup (where, for example, you are offered a drop-down list of institutions that are setup for such) but only to the screen where you can enter and re-enter your username and password. I would try that if there was a way but I am at a loss on what to do. I do know if I keep fiddling around for a solution I'll eventually lose or corrupt all my data.

Chapelin

I am experiencing the same issue, with no help from either side.

Quicken Jasmine

Hello @paulhextell and @Chapelin,

We do currently have an active alert regarding CC-503(FDP-103) error messages with Space Coast Credit Union. You can follow this link to access that alert where I suggest that you bookmark the alert for all further updates.

Regarding the CC-503 error message you are receiving with First National Bank of Omaha, A CC-503 error occurs when your financial institution tells Quicken that your login credentials are incorrect. You may follow this link to access a FAQ that provides more information and troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

I apologize for any inconvenience caused.

Chapelin

Here is the response from SCCU:

"Unable to download transactions

Hi xxxxx xxxxxxx,

Thank you for contacting the member service center. I'll be happy to assist you. The Quicken integration is temporarily unavailable on the new platform. The release date has not been announced, but I do expect this to be added to the new system in the next 1 -2 weeks. 

 If you have additional questions or concerns, please do not hesitate to contact us by sending a new message. Thank you for choosing SpaceCoast Credit Union.

 As a friendly reminder, we offer auto loans with low rates and no payments for up to 90 days and we can refinance your current loan.

We also have Credit Cards with rates of 0% for the first 6 months. You can apply online at https://www.sccu.com/personal/credit-cards or you call our Express team at 321-752-2222 x 7011.

Sincerely, 

Travis R

Contact Center Associate II"

Quicken Jasmine

Hello @Chapelin,

Thank you for coming to share!