Online bill payment to send, but there are none

John Blaustein

Several users have reported the issue of seeing a flag next to their bank account telling them there are one or more online payments to send when in fact there are none. Further, when Quicken is closed, there is a message prompting to send the transaction(s). Clicking Send gets you back to where you started, so clicking No allows Quicken to close.

I spent 40 minutes on the phone this morning with Quicken support, and the agent walked me through several steps to correct the issue. He asked me to share my screen, which I somewhat reluctantly did. The first step was to make a backup. The solution required going to the Account List, selecting my bank (Wells Fargo), clicking Edit, clicking Online Services and then Deactivating online access. The agent then had me go to File>Copy or Backup and make a Copy of my data file. When the copy opened, the flag next to my Wells Fargo account was gone. I then went back to the Account List, click Edit, Online Services, and then Activate. This time the agent had me select Express Web Connect. He said with this method (as opposed to Direct Connect), bill paying would not work, but I'm OK with that. I will note that when this process was complete, I had to reactivate online service for all of my other Quicken accounts for which I want to download transactions. This was a bit of nuisance, and the agent didn't tell me this would be necessary, but at the end, the problem was solved.

Perhaps this will help others. Be sure to do a backup before starting.