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Large number of pending Chase VISA Credit Card Transactions

williamspl

I have just noticed that I have a large number of pending Chase VISA transactions (13). My Chase web site shows just 5 transactions pending. The pending ones on Quicken go back more than 7 weeks.

No Error messages.

I turned off pending transactions but they returned after I turned them back on.

Is anyone else seeing this issue?

Thanks!

I talked to support and they were no help.

Running R58.14 on Win10.

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Comments

Quicken Kristina

Hello @williamspl,

To help troubleshoot this issue, please provide more information. Did the posted version of those extra pending transactions download into your Quicken? Are they showing as posted on the Chase website? I can see when you spoke to Support, they had you move your file to your local C: drive. Was it previously on a shared network drive? Do you have the file synced with any cloud service, such as OneDrive, iCloud, or Dropbox?

I look forward to your response!

williamspl

My comments are below:

Did the posted version of those extra pending transactions download into your Quicken? All are posted in the Q Chase Register except the last 4 that are still pending in Chase.

Are they showing as posted on the Chase website? Of the 13, all have posted to Chase except the most recent 4 that are still pending.

I can see when you spoke to Support, they had you move your file to your local C: drive. Yes

Was it previously on a shared network drive? No it was on the D: drive

Do you have the file synced with any cloud service, such as OneDrive, iCloud, or Dropbox? No

Thank you for the quick response!

Quicken Kristina

Thank you for your reply,

I forwarded this issue to the proper channels to be further investigated. In the meantime, if you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

While waiting for a fix for this issue, a work around is to delete the pending transactions once the posted transaction downloads into your Quicken file.

We apologize for any inconvenience!

Thank you.

(CTP-11035)