Ally CC-505 after adding accounts

Dan Prichard
Dan Prichard Member ✭✭
edited October 25 in Errors and Troubleshooting (Windows)

I added new Ally CD accounts 2 weeks ago, and now all my Ally account updates all fail with CC-505 errors.

Any suggestions or timelines on a resolution?

Answers

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    First troubleshooting step I would try is Resetting the Ally account.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Dan Prichard,

    Please refer to this support article regarding error CC-505.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Dan Prichard
    Dan Prichard Member ✭✭

    The support article is no help. It basically says - Try again, If that does not work, wait a day and try again. It has been 2 weeks, and trying again has not helped. Guess I'll give Quicken support a chance

  • Dan Prichard
    Dan Prichard Member ✭✭

    Thank you Ralph - Resetting the account worked ( the second time I tried)

  • Quicken Anja
    Quicken Anja Moderator mod

    @Dan Prichard Thanks for the update! Glad to hear you were able to resolve the issue by resetting.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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