Chase Transactions not downloading
I am running Win 10 and Quicken Premier 2024. Chase credit card and bank transactions have been downloading fine until this week . Deactivated , then reactivated , and the few tranactions downloaded .
This morning used One Step Update on all accounts and a transaction posted yesterday to my Chase checking did not download. Has anyone else experienced issues with Chase ? Did not try " deactivating / reactivating again , since last time my balance was off .
Answers
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Hello @jjrichards,
To assist with this issue, I checked on our end and can see a FDP-350 invalid token error. That may be the reason that you are not seeing transactions download. To correct this issue, first backup your Quicken file. Then, deactivate your Chase account.
Before reconnecting the account, since you mentioned that your balance was off last time, you may want to go to the Opening Balance entry for that Chase account and make sure to put the correct opening balance in the Memo column. When a balance is incorrect after deactivating/reconnecting an account, the opening balance is often the culprit; see this article for more information.
To reconnect the account, go to Tools>Add Account and follow the prompts, making sure to carefully relink the account to the correct name in Quicken.
Please let me know how it goes!
Quicken Kristina
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Hi Kristina:
Thank you . When I tried the other day reactivating the account , I reconnected thru the " wheel " . This time I did use Tools , Add account . When reconnected a new transaction did appear. My balance was off, however I downloaded the single transaction from Chase to Quicken .
Question the FDP-350 error you found was this on my account or a national Chase code error ?
Jeff
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Thank you for your reply,
The FDP-350 error code is a Quicken error code. It means that when Quicken tried to connect to Chase's server to update your account, Chase's server responded that the authentication token was no longer valid.
Thank you!
Quicken Kristina
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So, I am having this new (for me) issue with Chase credit card. After deactivating account, I cannot reactivate: Quicken wheel keeps spinning and Chase website connects then is blank. Trying to add a new account with Chase is also not possible, too.
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Well, I thought it might be a browser issue with the connection to Chase via Quicken. So, I changed my default Windows browser from Brave to MS Edge. This fixed the issue of setting up the web connect again between Quicken and Chase. So, I solved this issue myself. 😐️
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Hi Christina:
I tried updating this morning Chase accounts and had two items posted which did not download into Quicken .
I did try the steps you indicated above . This weekend I did have a transaction download , however not today. Any suggestions ?
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Thank you for your reply,
How recently did those transactions post on Chase's end? From what I've noticed with my own Chase account, most transactions show up in Quicken fairly quickly, but sometimes there can be a delay of a day or two, especially when the transactions posted over the weekend. It's also a good idea to check your register to make sure you don't have any filters active and click at the top of the Date column to make sure your register is sorted by date (this can correct the issue if the transactions did download, but were hidden by sort order or a filter).
If the actions above do not help correct the issue, then you may be impacted by this known issue:
If the directions in the alert also fail to correct the issue, then please reach out to Quicken Support directly for further assistance, since they have access to tools that we on the Community can't access and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I hope this helps!
Quicken Kristina
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Hi Kristina:
Thank you for your response. The transactions were posted on 9-30 ( yesterday) . I know that if the transaction is on the weekend , Tuesday today would be the download.
I will check my filters , however I think I have the correct filters set up. I only experienced this issue at the end of last week .
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