City National Bank (CA) - I get error message OL-393-A when I try to connect.
BillMonteSereno
Member ✭✭
IS the connection with Quicken down?
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Hello @BillMonteSereno,
An OL-393-A error can occur for any of the following reasons:
- The Quicken account has some incorrect account information or is hidden.
- The Quicken account is activated for download, but the financial institution no longer has the account available on their server.
- The Quicken account has online bill payment activated, but it has not been signed up for at the financial institution.
You may follow this link to access a FAQ that provides more information and troubleshooting steps. It is recommended to save a backup before proceeding (just in case).
I hope this helps!
-Quicken Jasmine
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