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City National Bank (CA) - I get error message OL-393-A when I try to connect.

BillMonteSereno

IS the connection with Quicken down?

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Quicken Jasmine

Hello @BillMonteSereno,

An OL-393-A error can occur for any of the following reasons:

The Quicken account has some incorrect account information or is hidden.
The Quicken account is activated for download, but the financial institution no longer has the account available on their server.
The Quicken account has online bill payment activated, but it has not been signed up for at the financial institution.

You may follow this link to access a FAQ that provides more information and troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

I hope this helps!