City National Bank (CA) - I get error message OL-393-A when I try to connect.

BillMonteSereno
BillMonteSereno Quicken Mac Subscription Member ✭✭
edited October 2024 in Errors and Troubleshooting (Windows)

IS the connection with Quicken down?

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @BillMonteSereno,

    An OL-393-A error can occur for any of the following reasons:

    • The Quicken account has some incorrect account information or is hidden.
    • The Quicken account is activated for download, but the financial institution no longer has the account available on their server.
    • The Quicken account has online bill payment activated, but it has not been signed up for at the financial institution.

    You may follow this link to access a FAQ that provides more information and troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

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