Sync - Hanging

WarEagle612

The last few days, whenever i try to sync from my Desktop app, the circle spins unendingly and i have to forcibly shut the app using task manager. I have contacted Quicken 4 times and they have not been able to assist me. Does anyone have any ideas?

Things i've tried from reading older similar posts:

• Reset Cloud data option
• Login as a different user option
• Create a template copy
• Uninstall/reinstall Quicken

None of these items work and Quicken support has been abysmal.

Any help is appreciated!

UKR

1. Are you Syncing to Mobile/Web?
   AND
2. do you actually use the Mobile app on your smartphone or the Quicken on the Web browser-based app?

The Sync process has been suspected of a number of weird happenings with Quicken. Could your problem be caused by Sync?
If you answer "yes" to the 1st question and "no" to the 2nd question, turn Sync off completely. You don't need it.
The Sync process should only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.
If you answer "yes" to both questions, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.

How to reset Sync to Cloud
• Log out of your mobile app, then do this on your desktop / laptop:
• Go to Edit / Preferences / Mobile and Web
• Click the "Reset your cloud data" link and follow the instructions until it is complete.
• Sync your desktop file to the cloud
• Now log back into your mobile app

How to turn off Sync to Cloud for the current data file
• Go to Edit / Preferences / Mobile and Web
• Change the Sync radio button and set it to OFF