Unable to Re-Add Chase Credit Card Account

BJBJ
BJBJ Quicken Windows Subscription Member ✭✭
edited November 2 in Download, Add/Update Accounts (Windows)

My Chase Credit Card account stopped downloading transactions. I was using Express Web Connect. I tried resetting the account and got a CC-800 error message. I tried resetting it again and got "Success! The connection to your financial institution has been restored and the error should no longer occur." but still no transactions downloaded. I deactivated the account and tried to go through the Online Setup again. I am directed to Chase.com and both of my Chase accounts show up with a check box next to "You're already sharing data from these accounts." I am unable to uncheck the boxes. I click "Connect my accounts" and get a message that says "Your accounts have been authorized successfully. When I return to Quicken, the account I am trying to authorize has "Don't add to Quicken" and there is not option to change it to link to my existing account.

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  • BJBJ
    BJBJ Quicken Windows Subscription Member ✭✭

    Nevermind. I figured out my problem. The first time I tried to reset the account I selected the wrong account to link to. Hopefully its working now!

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @BJBJ,

    Thank you for coming back to update us and for sharing the steps that you took! I am happy to hear that you were able to reach a resolution!

    -Quicken Jasmine

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