Are Citi credit card downloads working now?

Les VM
Les VM Quicken Windows Subscription Member ✭✭

Still having issues with downloading credit card info for two different Citi cards. I am authorized by Citi to download. When I try online download nothing happens, no error messages. If I try importing into a specific account in Quicken that does exist I get the error:

Your financial institution has downloaded data for an account that does not exist in your Quicken data file. [OL-362-A]

[OL-362-B]

Best Answer

  • Rocket J Squirrel
    Rocket J Squirrel Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    They started working for me this afternoon. I did have to reauthorize both my card and my wife's card yet again. Then we both got transactions downloaded.

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

Answers

  • Rocket J Squirrel
    Rocket J Squirrel Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    They started working for me this afternoon. I did have to reauthorize both my card and my wife's card yet again. Then we both got transactions downloaded.

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

  • Les VM
    Les VM Quicken Windows Subscription Member ✭✭

    yes, both accounts working again after reauthorizing with Citi.

  • NiralS
    NiralS Quicken Windows Subscription Member ✭✭

    I have Citibank Costco Visa and still not working. Any suggestions?

  • Bulldog50
    Bulldog50 Quicken Windows Subscription Member ✭✭

    Working for me. I just tried it at 10:15 EDT on 10/2/2024, and it worked.

  • Les VM
    Les VM Quicken Windows Subscription Member ✭✭

    Yes, finally got it to work.

  • Fred Shultz
    Fred Shultz Quicken Windows Subscription Member

    Citi credit card is skipping multiple transactions when downloading. Transactions for a number of days skipped but those before and after those days downloading. Anyone know the reason?

  • VJS
    VJS Quicken Windows Subscription Member

    Citibank Mastercard and Costco Visa downloads not working since 9/24/24. Help!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Fred Shultz,

    To troubleshoot missing transactions, please follow the steps in this article on missing transactions/transactions not downloading.

    Hello @VJS,

    To assist with this issue, please provide more information. What happens when you try to update those accounts? Are you seeing any error messages/codes?

    I look forward to your reply!

    Quicken Kristina

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