J. Crew Credit New Synchrony not Comenity

elizhad
elizhad Quicken Windows Subscription Member
edited November 10 in Download, Add/Update Accounts (Windows)

The J. Crew Credit Card changed their bank from Comenity to Synchrony a while ago. When trying to do the online setup for a J. Crew Credit card, Quicken is automatically linking to the old Comenity website NOT the new Synchrony website (https://www.synchrony.com/accounts/). On the Account Details, General tab, I have the correct Synchrony website. However, when you got to setup the Online Services, Quicken is somehow pulling the old Comenity website (https://d.comenity.net/ac/jcrew/public/home) in and there's no way to edit this.

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @elizhad,

    If your financial institution has changed its URL, then it will require them to submit a request to have it changed within Quicken. For more detailed information regarding this topic, please take a moment to review the section titled "How can I fix an incorrect Homepage URL?" found in this support article.

    I do apologize for any inconvenience! Thank you.

    -Quicken Jasmine

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