CC-501 Error for 2 institutions

dean12041
dean12041 Quicken Windows Subscription Member
in Errors and Troubleshooting (Windows)

I'm getting CC-501 on 2 institutions, Capitol Federal and Discover. This has been occuring for almost a week. However, i have been getting some transations for Capitol Federal when I do an update. At this time there wouldn't be any transactions for Discover.

Windows 11, Quicken Version R59.10, Build 27.1.59.10

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 10

    Hello @dean12041,

    Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit. 

    Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
    Chat Support is available 7 days a week from 5 am to 5 pm PDT.

    -Quicken Anja
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