CC-502 The Savings Bank (Massachusetts)

pgoodwak
pgoodwak Quicken Windows Subscription Member
in Errors and Troubleshooting (Windows)

I have attempted to update my accounts at The Savings Bank (TSB) for a couple of days and get a CC-502 error. I contacted the bank and they are not aware of any issues with Quicken access. They claim that since I was able to log in to my account via the web there should be no issues updating the accounts with Quicken on their end.

Has anyine else had issues connecting to The Savings Bank?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @pgoodwak,

    Please, review and follow the error-specific steps found in this support article.

    If the steps are unsuccessful, then after 24 hours or more, as stated at the bottom of the article, you will need to contact Quicken Support via phone or chat. Our support agents will need to collect and review your log files to find the internal error and file for an escalation if they see fit.

    Thank you!

    -Quicken Anja
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  • dlieber
    dlieber Quicken Windows Subscription Member ✭✭

    I have also been having this issue.

  • dlieber
    dlieber Quicken Windows Subscription Member ✭✭

    This is acknowledged by Quicken Support with Ticket #11333356.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While this investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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