Why has Quicken's Online service been down for three days?

W.N.M
W.N.M Quicken Windows Subscription Member ✭✭
edited November 2024 in Errors and Troubleshooting (Windows)

I've been getting this message about the online service for three days:

image.png

What's isn't this being taken care of?

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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @W.N.M,

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Let me know how it goes!

    -Quicken Jasmine

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  • W.N.M
    W.N.M Quicken Windows Subscription Member ✭✭

    I had to make three attempts to sign back in with my Quicken Account ID, eventually I accomplished that. When I ran One Step Update, it worked. Thank you.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @W.N.M,

    Thank you for coming back to let us know. I am happy that the issue has been resolved!

    -Quicken Jasmine

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