Why can't I get my citicard to reauthorize?

cpamargie2

When I try, it will connect to citi's web site, where I DO sign in. However, it never connects to the Citi reauthorization form….it shows me a blank screen, then…it times out. What the heck is going on?

Boatnmaniac

There is something that is blocking your logging into the website and completing the reauthorization.

I frequently used to have the same problem with some (not all) of the financial institutions that I tried to reauthorize accounts for. About 4 months ago I found a solution that has worked very well for me ever since. You might want to try it.

1. Disable all browser add-ons/extensions. Most of mine are security and privacy apps (pop-up blockers, adware blockers, cookies blockers, suspicious website blockers, etc.)
2. If your browser privacy settings are set to "strict", change them to "standard" or "recommended".
3. Make sure your browser cookies setting allows cookies from the financial institution.
4. Turn off pop-up blockers in your browser settings and anti-malware software or add the financial institution to the Exceptions list. I decided to add the financial institution to the Exceptions list so I still get pop-up blocking with other websites.

I had made #2, #3 and #4 standard settings for me. (It also helped resolve issues I would sometimes have with other websites.)

When the reauthorization is completed, I will enable my browser add-ons/extensions, again.

Since taking these steps, I have not encountered issues reauthorizing accounts, including my Citi cards accounts.

BTW, after Quicken announced that the Citi EWC+ connection and download issues of late-Sep and early-Oct were resolved I still encountered that same white screen issue you describe. Then I realized I'd forgotten to disable my browser add-ons/extensions. Once I completed that step the reauthorization process completed flawlessly.