First Internet Bank - Unable to Download Transactions

bkinva

For the past couple days I have not been able to download transactions from First Internet Bank. Nothing had been changed on my end before this started.

There's no specific error code provided in Quicken (just "An error has occurred" in One Step Update Progress screen), but CONNLOG.TXT reports:

==== Mini-OSU Start (20241015/08:14:18) ====
20241015 08:14:18: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll
20241015 08:14:19: QFN: End send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll, netstatus 0
20241015 08:14:19: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
20241015 08:14:20: ***QFN kQFFinished: returns 67305872
20241015 08:14:20: The server does not recognize a request from the application. Try again now, or wait and try later.
20241015 08:14:20: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14

Additionally, OFXLOG.txt has the error message "Invalid FID sent in Request" but the FID value in the XML matches the routing number of the account/bank.

bkinva

@Zortrium @Eugene Bigglesworth @Scott Hearan @Bob_L

It didn't work a few hours ago (~7:30am ET), but I just tried it again on a whim (~10:30am ET) and it worked; transactions have been downloaded. It seems to be resolved!

FWIW I had also gone through the Help → Report a Problem process to send in my log files at the same time as my original post.

Bob_L

Same problem here. Tired resetting accounts but did not work. Deactivated my accounts but then could not get back online. Worked with FIBI rep to reset my direct connect password but still unable to connect accounts. Will try again today. Otherwise will be calling FIBI again as it looks like something is going on on their end. (Also filed report with quicken).

Scott Hearan

Same here.

Eugene Bigglesworth

I don't have First Internet Bank, but it appears my bank uses the same software from NCR as your bank. I'm getting the same error from the same HTTPS endpoint.

Zortrium

Same here on multiple different banks and credit unions

bkinva

@Zortrium @Eugene Bigglesworth @Scott Hearan @Bob_L

It didn't work a few hours ago (~7:30am ET), but I just tried it again on a whim (~10:30am ET) and it worked; transactions have been downloaded. It seems to be resolved!

FWIW I had also gone through the Help → Report a Problem process to send in my log files at the same time as my original post.

Quicken Jasmine

Hello @bkinva,

Thank you for coming back to update us, I am happy to hear that the issue is resolved for you!

Hello All,

Who is still experiencing this issue?

Let me know!

Bob_L

Resolved for me!