Citi Double Cash Master Card online Setup Crashes

Pong Ching

when changing online setup to Citi, Quicken crashes. The browser showed the following error. the error may be linked to

Ticket #11282418

{
"errors": [
{
"title": "An internal problem has occurred while processing your request [RequestId = null]. Please try after some time.",
"httpStatus": 500,
"code": "QCS-0500",
"extData": {
"exception": "IllegalStateException: Cached value is not of required type [com.quicken.fmcore.resources.PreDiscoveryCache]: InstitutionAddAccountsInfo(datasetId=224710580559326976, clientId=quicken_windows, appVersion=27.1.59-10, institutionId=69971820962397445, bid=2102, cpInstitutionId=e7abc7ac-02af-40fe-b33c-5ba1b5002bc1, cpInstitutionName=Citibank, ewcLive=false, institutionAuthType=null, authType=PARTNER_AUTH, fiLoginId=242101595570089728, conflictFiLoginId=437052747696601344, cpFiLoginId=c1934480-2c78-46ef-885c-6b58c4b826de, channel=FDP_WSI_OAUTH, cpChannelId=384bb9f0-8bea-4be9-950d-bb966cf57cfa, aggStatus=DISCOVERED_ACCOUNTS_READY_FOR_USER, cpAggStatusCode=null, cpAggStatusDetail=null, userInstructions=null, addFiCountId=454977358773909760, loginInfo=InstitutionLoginInfo(fdsUserCredentials=null, plaidUserCredentials=null, credentials=null, credentialsBlob=null, mfaSessionId=null, mfaChallenges=null, mfaRestartData=null, cpData=null), contentProviderLoginId=224710580559326976, dataSetMigrated=true, mode=DISCOVER_AND_ADD_ACCOUNTS, discoveredAccounts=[DiscoveredAccount(channel=FDP_WSI_OAUTH, id=ecf1d6e1-d1fc-11ee-9226-5238e5ad98d8, cpLoginId=c1934480-2c78-46ef-885c-6b58c4b826de, type=CREDIT, subType=CREDIT_CARD, name=Citi Double Cash® Card, maskedNumber=XXXXXXXXXXXX7706, currency=USD, balance=-1719.6, availableBalance=null, balanceAt=2024-10-15T17:54:05.216153296Z[UTC], aggStatus=OK, aggStatusCode=null, aggStatusDetail=null)], accountNumbersById={}, addFIStartTime=2024-10-15T17:53:58.537250653Z[UTC], includeInvestmentAccounts=false, mfaRestartState=DISCOVER_ACCOUNTS, mfaRestartData=null, existingAccountsInfo=null, fiLoginAccounts={}, fiOtherLogins={437052747696601344=[com.quicken.fmcore.dtos.InstitutionAddAccountsInfo$ExistingAccountInfo@110c0315]}, fiLoginAggStatus=null)"
}
}
]
}

Quicken Jasmine

Hello @Pong Ching,

I suggest contacting Quicken Support directly as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that we could not be of more assistance.