Downloaded Transactions Pane not showing

stevedell
stevedell Quicken Windows Subscription Member ✭✭

I recently added a new BofA Elite VISA card. This was in addition to the existing one.

In the register for the new Elite card, there's no "Downloaded Transactions" pane visible at the bottom of the register screen. All my other accounts (checking, credit card and investment) show this pane at the bottom of the register.

In addition, when I update the accounts online, instead of the "red flag" indicating that there are new transactions to reconcile, the new account only shows a "blue dot."

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @stevedell,

    First, I suggest you check the Automatic Transaction Entry setting. You can find this setting in the Online Services tab— right-click account name > Edit/Delete account > Online Services > Automatic entry is: Off/On. Make sure the setting is set to Off, if it is set to On, click on it and select the last option that shows No - Never automatically add transactions for this account as shown below. 

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @stevedell,

    First, I suggest you check the Automatic Transaction Entry setting. You can find this setting in the Online Services tab— right-click account name > Edit/Delete account > Online Services > Automatic entry is: Off/On. Make sure the setting is set to Off, if it is set to On, click on it and select the last option that shows No - Never automatically add transactions for this account as shown below. 

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • stevedell
    stevedell Quicken Windows Subscription Member ✭✭

    Thank you so much. That's one place I forgot to look. I think I'll drink some more coffee!!!

  • Quicken Anja
    Quicken Anja Moderator mod

    You’re welcome! Glad I could help. 🙂

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.