Still getting the CRASH screen

emeline419

The Crash report window dumps me so UNABLE to open my data file. In computer updates I get ERROR MESSAGE 0x800f0805

HOW DO I FIX THIS

UKR

Try starting Quicken without opening the data file:
1. To do this, hold Ctrl + Shift on your keyboard and double-click the Quicken icon.
Note: You will need to continue to hold Ctrl + Shift until Quicken opens with a (mostly) blank screen.
2. If this occurs, there may be an issue with the data file that's keeping Quicken from opening properly. Follow these steps to Restore a backup file.
3. Then, Validate the restored backup file by going to File > Validate and Repair File.
4. Check Validate file and click OK.

emeline419

Thank you for your help… although I was able to break through having found a VERY old (3 mo) backup file that opened the data file SHOWING all the current months that were in the cloud. So some updating but all is GOOD once again.

emeline419

Thank you for your help… although I was able to break through having found a VERY old (3 mo) backup file that opened the data file SHOWING all the current months that were in the cloud. So some updating but all is GOOD once again.

Quicken Jasmine

Hello @emeline419,

Thanks for coming back to update us, please let us know if the problem reappears!

Thanks!