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On-going CC-501 Issues

John Goode

OK…it seems that transaction downloads have quicken have become excedingly hit-and-miss regarding whether they function at all. In the last three days, I've had three occurances of all accounts (except Capital One for some reason) fail on trasaction downloads with the CC-501 issue. In my case, it got this error on Charles Schwab, Synchrony Financial, Chase, Bank of AMerica, American Express, Venmo, Discover and Target. So, this is not an issue with an individual provider, nor is it an issue on my end.

What is going on???? Does Quicken post 'outages' somewhere? I love and rely on quicken, but without reliable transaction download, the software is worthless. They forced everyone into annual software renewals in order to get downloads (which I'm ok with, except that since then, the downloads have become unreliable).

Downloads of transactions never used to be an issue like this in prior years (prior to the force to annual payments). PLEASE FIX THIS!

Thank you. Curious to hear from others.

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Comments

Nomid

Same CC-501 error with Chase accounts here since 10/23/24

Quicken Anja

Hello @John Goode & @Nomid,

Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
Chat Support is available 7 days a week from 5 am to 5 pm PDT.

John Goode

Hi and thank you for the response. I guess I feel like it's annoying to have to 'wait for 24 hrs' and see if it self resolves. Global problems should be communicated via a forum like this so users are aware, and should happen less frequently.

In my case above, I ended up closing down quicken and restarting it, and then the downloads worked. So this is a BUG in the quicken software. Likewise, I've been instructed by support in the past to log out of my quicken account and log back in, which sometimes works, but again, that is a BUG in the software.

[Removed - Speculation/Rant]

John Goode

OK, so I was incorrect…the problem was not resolved by just restarting quicken…must have just been luck of timing when I last tried the download. Just tried again multiple times, and I'm getting the exact same CC-501 issue on all accounts.

Hopefully this is something quicken can address. Would love to see this functionality stabilized and more reliable.

UKR

Please try this to see if it helps resolve the CC-501 problem with multiple banks:
• Go to Edit / Preferences / Quicken ID & Cloud Accounts
• Click the "Sign in as a different user" link on the right side.
• Sign out, then sign back in to your Quicken account using your existing Quicken ID and password.

Before trying this, it might also be a good idea to reboot both Windows and your Internet router.

John Goode

I appreciate the suggestion. Yes, that sometimes work to sign-out and sign back in. The point is, if this is happening, then there is a bug in the software that needs to be resolved. Signing out and signing back in is a pain, as it takes a long time for quicken to then re-synch with all the connected accounts.

Something is seriously wrong with the software related to transaction downloads, and it's gotten worse over the last year, and much more worse over the last month or two.

John Goode

Just logged out and logged back in…all accounts (except Capital One) still show CC-501 (American Express, Charles Schwab, Chase, Bank of America, Discover, Targe, Synchrony, Venmo). Capital One is the ONLY one that consistantly works. Please, can someone tell me what is going on?

Quicken Anja

https://community.quicken.com/discussion/comment/20459749#Comment_20459749

Hello again,

As advised previously, since this error has persisted past 24 hrs, you will need to contact Quicken Support directly for further assistance and possible escalation.

Unfortunately, this error cannot be resolved from here in the Community.

We apologize for any inconvenience! Thank you.