Problem with One Step Update

Question

Hello. Starting four days ago, I have been been getting the following message during the One Step Update process "Sorry we encountered an error, it's not your fault. Quicken is having trouble connecting to online banking.An additional message from OnPoint Credit Union: 'Enrollment through online banking'". My other institutional accounts are downloading correctly. What makes this really odd is that One Step was actually downloading transactions correctly from OnPoint, even though the message said otherwise. To get rid of the message(which required me to click on four buttons each time), I followed Quicken's advice and deactivated the account. I am now unable to re-activate it. Quicken is telling me that this is OnPoint's problem and on Point is saying it's Quicken's fault. I'm hoping that the Quicken Community can help.I use a Windows 11 Home PC. I have Quicken Classic Deluxe, version R59.18, Build 27.159.18. Thank you for your help.

Joe Sandfort · Answer

Dear UKR

Thank you for your response. I think you are correct in your idea. The Credit Union just returned my call and I think the problem may be fixed. I really appreciate your interest and help.

UKR · Answer

Quicken is having trouble connecting to online banking.An additional message from OnPoint Credit Union: 'Enrollment through online banking'".

Since this message first appeared, have you logged on to your CU's website? There may be an extra popup message which is derailing Quicken's attempt at logging on to the CU.

Not being an OnPoint customer I can only guess … It may be necessary to re-enroll your accounts at the CU website, to make it possible for Quicken to log on again.

Joe Sandfort · Answer

Dear NotACPA,

Thank you very much for the information. I will contact Quicken again and now know to insist on their help, Take care