CC-601 and Disappearing Connections with NFCU

isonclubikin

As of this morning, 27 October 2024, I cannot connect to any of our 3 Navy Federal Credit Union (NFCU) accounts. Via One Step Update, I get a CC-601. If I try to connect via the registers, they appear to update, but they don't. Worse, when I go to an account's properties tab and try to reset the connection, it goes through the process to the point where it's asking me to confirm I want to link all 3 accounts from NFCU to Quicken and then it fails. That account is then no longer linked in Quicken (I'm down to my last connected account). According to the NFCU website, all is well with all the accounts (I can connect, the balances are correct, and their security tab shows as being linked to Quciken). The error I get when the linking fails is: "Sign in to Navy Federal Credit Union bank failed. Try again. Sorry, the sign in failed due to time out or a connection error."

Is anyone else seeing this?

jleightond48

Yes, as of October 27, 2024, I get a CC-601 error code and cannot connect to any Navy Federal Credit Union (NFCU) accounts via Quicken.

isonclubikin

Thanks for the reply. I guess that makes me feel better (that it's not just me).

Quicken Kristina

Hello @isonclubikin and @jleightond48,

To troubleshoot this issue, per this article on CC-601 errors, first, please wait 24 hours and try again. If the issue persists, then please contact Quicken Support directly for assistance, as they have access to tools that we on the Community can't access and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

isonclubikin

NFCU downloads are working fine today. I had to re-setup the online stuff for the accounts that got turned off yesterday. But, other than that, all's well with the world.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear it's working again!

If you need further assistance, please feel free to reach out!