Income/Billing reminder set up as "only once" shows twice/double in budget window

BobbyP
BobbyP Quicken Windows Subscription Member ✭✭
in Budgeting and Planning Tools (Windows)

Why is it when I add a new bill or income reminder for a single payment (occurrence set up as 'only once' for a particular date), I see two reminders in the budget window for the category and the budget line item is doubled. I know there are workarounds like setting reminders for monthly with a single occurrence but this is not good practice; especially for a tool like quicken that is designed as a budget and tracking tool. Setting something up as a single occurrence should just work properly

This has been an issue for several releases. Currently still an issue with v R59.18 Build 27.1.59.18

Quicken-TestIncomeEntry_Allscreens.jpg

Tagged:

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    That bug has been reported a couple of times before, but very infrequently. It does not appear that anybody from Quicken has responded to earlier Community discussions on this issue.

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and report this as a bug, referring to the URL of this discussion and requesting escalation to higher support levels. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Reporting bugs in the Community unfortunately does not send a message to the programmers.


    Quicken Support:
    - To contact Quicken Support, please use this link only:
    https://www.quicken.com/support#contact-support and select Chat or Phone support.
    - Support is only available during posted hours of operation
    - The phone number can be found at the support website.
    - To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
    See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond
    - If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
    - Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    - Unlike other so-called "Quicken support providers" demanding fees for their service, the real Quicken Support is free for all currently supported versions.

Categories