Hancock Whitney Bank Transaction Download Issue

Hytec
Hytec Quicken Windows Subscription Member ✭✭
edited November 1 in Download, Add/Update Accounts (Windows)

I realize it's not a simple matter to resolve an incompatible interface issue between two dissimilar systems. You resolved the Citi card/Quicken interface issue in a matter of a few days. However, the Hancock Whitney Bank/Quicken interface is still an unresolved issue after a week with no interim status reports since 10/25/24. I understand that Citi card represents a larger customer base to Quicken than Hancock Whitney. However, Hancock Whitney Bank is no less important to its users than Citi card is to its users. Please show Hancock Whitney Quicken users that they are equally important to Quicken management as are Citi card Quicken users. Thank you.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Hytec,

    To assist with this issue, please provide more information. Are you seeing the CC-505 error from the current known issue?

    https://community.quicken.com/discussion/7956904/update-10-25-24-hancock-whitney-bank-web-cc-505-fdp-105

    If you are, then please bookmark the Community Alert linked above, since any updates, once available, will be posted to that alert.

    If you are seeing a different issue, then please provide more details about what is happening (what error message/code you're seeing, or what behaviors you're observing if there is no error message).

    I look forward to your reply!

    Quicken Kristina

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  • Hytec
    Hytec Quicken Windows Subscription Member ✭✭
    edited November 1

    Thank you for responding.

    When I execute "Update Now" for my Hancock Whitney account, the Update window displays, but as a blank page with no Exit options. I receive no error codes or any other information. Furthermore, the computer does not respond to any Windows user keyboard commands such as Ctrl+Alt+Del or ESC. The only option is to execute (right-click) Start/Task Manager/Quicken/End Task to regain control of Windows.

    Quicken Classic Premier, Version R59.18, Build 27.1.59.18.

    Windows 11 Pro, Version 23H2, Build 22631.4391.

    Dell Inspiron 5490-AIO.

    I hope this information helps.

  • Hytec
    Hytec Quicken Windows Subscription Member ✭✭

    Apparently my issue with Hancock Whitney Bank transaction downloads has been resolved. Thank you.

    I cannot speak for the CC-505 / FDP-105 error code issues as I never received those codes.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear the issue is resolved.

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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