How long does it typically take for CC-501 errors to resolve?
I've been trying to add an annuity account from MassMutual, and continue to receive CC-501 errors. The login validates, and has me confirm via a text message, which I receive and then enter. The error text says that this indicates that this means an inability to connect with the Quicken Servers, and that I should try again in a few hours.
This has now been going on for over a month, so I wonder how long to wait, or what my next step should be.
Answers
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Have you tried Resetting the connection?
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Hello @mholcomb,
Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.
As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.
Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
Chat Support is available 7 days a week from 5 am to 5 pm PDT.-Quicken Anja
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