System Hangs/Freezes on startup (Q Mac)
Quicken Classic - Deluxe Version 7.10.0 (Build 710.55343.100)
MacOS 15.1
Case Number: 1136236
Expected Behavior: Application opens at startup
Actual Behavior: System appears to Hang or Freeze at startup. Circular button with the update arrows spins as if they system is performing a sync with external banks. Connection status does not log an update. System hangs for 15-30 seconds with spinning beachball indicating that MacOS is hung as well.
Solutions attempted:
1. Restore Data File to pre application update - Activity Persists.
2. Turn off Settings>Mobile & Web Sync - Activity Persists
3. Clear out all Cloud Accounts under Settings>Connected Services and reset - Activity Persists
4. Reset all Bank Connections - Activity Persists
5. Sign out of Quicken; Sign Back in - Activity Persists
Support person indicates that system is doing internal checks at startup and even though it looks like it is synching with the external entities, that is not happening.
Support suggests that it can be switched off in Windows Application (not helpful)
I have log files, but they are unable to be uploaded
Answers
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console log snippet:
EnableHardwareAcceleratedVideoEncoder, error code -12900
2024-11-01 07:57:59.780 Quicken[4165:4970816] Warning: Column selection is not supported in view-based table and outline views (<NSTableView: 0x7fdb628e6000>).
2024-11-01 07:58:56.173 Quicken[4165:4970816] pendingAsynchSessionCount: startOSUHostedByWindow incrementing
2024-11-01 07:58:56.173 Quicken[4165:4970816] pendingAsynchSessionCount: Increment to 1
2024-11-01 07:58:56.227 Quicken[4165:4970816] pendingAsynchSessionCount: Increment due to starting a DC FI
2024-11-01 07:58:56.227 Quicken[4165:4970816] pendingAsynchSessionCount: Increment to 2
2024-11-01 07:58:56.227 Quicken[4165:4970816] DirectConnectSessionCommand doit: bid 4734
2024-11-01 07:58:56.323 Quicken[4165:4970816] pendingAsynchSessionCount: Increment due to starting a DC FI
2024-11-01 07:58:56.323 Quicken[4165:4970816] pendingAsynchSessionCount: Increment to 3
2024-11-01 07:58:56.324 Quicken[4165:4970816] DirectConnectSessionCommand doit: bid 11049
2024-11-01 07:58:56.337 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement in startOSUHostedByWindow after all launched
2024-11-01 07:58:56.338 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement to 2
2024-11-01 07:59:07.778 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement due to DC Session finished
2024-11-01 07:59:07.778 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement to 1
2024-11-01 07:59:09.031 Quicken[4165:4970816] NOTE: Creating positions for 109 orphan securities
2024-11-01 07:59:09.760 Quicken[4165:4970816] NOTE: Creating positions for 165 orphan securities
2024-11-01 07:59:09.940 Quicken[4165:4970816] NOTE: Creating positions for 89 orphan securities
2024-11-01 07:59:11.905 Quicken[4165:4970816] NOTE: Creating positions for 53 orphan securities
2024-11-01 07:59:16.121 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement due to DC Session finished
2024-11-01 07:59:16.141 Quicken[4165:4970816] pendingAsynchSessionCount: stopObservingDownloadSession
2024-11-01 07:59:16.260 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement to 0
2024-11-01 08:01:26.168 Quicken[4165:4970816] pendingAsynchSessionCount: Increment to 1
2024-11-01 08:01:26.183 Quicken[4165:4970816] DirectConnectSessionCommand doit: bid 4734
2024-11-01 08:01:34.377 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:01:34.417 Quicken[4165:4970816] NOTE: Creating positions for 47 orphan securities
2024-11-01 08:01:34.461 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:01:34.590 Quicken[4165:4970816] NOTE: Creating positions for 10 orphan securities
2024-11-01 08:01:34.786 Quicken[4165:4970816] NOTE: Creating positions for 13 orphan securities
2024-11-01 08:01:35.398 Quicken[4165:4970816] NOTE: Creating positions for 10 orphan securities
2024-11-01 08:01:35.690 Quicken[4165:4970816] NOTE: Creating positions for 57 orphan securities
2024-11-01 08:01:35.728 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:01:35.821 Quicken[4165:4970816] NOTE: Creating positions for 10 orphan securities
2024-11-01 08:01:36.556 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:01:36.720 Quicken[4165:4970816] NOTE: Creating positions for 10 orphan securities
2024-11-01 08:01:36.896 Quicken[4165:4970816] NOTE: Creating positions for 56 orphan securities
2024-11-01 08:01:36.938 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:01:39.217 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement due to DC Session finished
2024-11-01 08:01:39.220 Quicken[4165:4970816] pendingAsynchSessionCount: stopObservingDownloadSession
2024-11-01 08:01:39.234 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement to 0
2024-11-01 08:02:10.538 Quicken[4165:4970816] pendingAsynchSessionCount: startOSUHostedByWindow incrementing
2024-11-01 08:02:10.538 Quicken[4165:4970816] pendingAsynchSessionCount: Increment to 1
2024-11-01 08:02:10.592 Quicken[4165:4970816] pendingAsynchSessionCount: Increment due to starting a DC FI
2024-11-01 08:02:10.592 Quicken[4165:4970816] pendingAsynchSessionCount: Increment to 2
2024-11-01 08:02:10.592 Quicken[4165:4970816] DirectConnectSessionCommand doit: bid 4734
2024-11-01 08:02:10.670 Quicken[4165:4970816] pendingAsynchSessionCount: Increment due to starting a DC FI
2024-11-01 08:02:10.670 Quicken[4165:4970816] pendingAsynchSessionCount: Increment to 3
2024-11-01 08:02:10.670 Quicken[4165:4970816] DirectConnectSessionCommand doit: bid 11049
2024-11-01 08:02:10.684 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement in startOSUHostedByWindow after all launched
2024-11-01 08:02:10.684 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement to 2
2024-11-01 08:02:13.942 Quicken[4165:4970816] NOTE: Creating positions for 109 orphan securities
2024-11-01 08:02:14.515 Quicken[4165:4970816] NOTE: Creating positions for 165 orphan securities
2024-11-01 08:02:14.648 Quicken[4165:4970816] NOTE: Creating positions for 89 orphan securities
2024-11-01 08:02:16.253 Quicken[4165:4970816] NOTE: Creating positions for 53 orphan securities
2024-11-01 08:02:19.973 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement due to DC Session finished
2024-11-01 08:02:19.973 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement to 1
2024-11-01 08:02:20.284 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:02:20.308 Quicken[4165:4970816] NOTE: Creating positions for 47 orphan securities
2024-11-01 08:02:20.333 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:02:20.409 Quicken[4165:4970816] NOTE: Creating positions for 10 orphan securities
2024-11-01 08:02:20.534 Quicken[4165:4970816] NOTE: Creating positions for 13 orphan securities
2024-11-01 08:02:20.917 Quicken[4165:4970816] NOTE: Creating positions for 10 orphan securities
2024-11-01 08:02:21.095 Quicken[4165:4970816] NOTE: Creating positions for 57 orphan securities
2024-11-01 08:02:21.123 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:02:21.196 Quicken[4165:4970816] NOTE: Creating positions for 10 orphan securities
2024-11-01 08:02:21.750 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:02:21.888 Quicken[4165:4970816] NOTE: Creating positions for 10 orphan securities
2024-11-01 08:02:22.008 Quicken[4165:4970816] NOTE: Creating positions for 56 orphan securities
2024-11-01 08:02:22.042 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:02:23.430 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement due to DC Session finished
2024-11-01 08:02:23.696 Quicken[4165:4970816] pendingAsynchSessionCount: stopObservingDownloadSession
2024-11-01 08:02:23.696 Quicken[4165:4970816] pendingAsynchSessionCount: Decrement to 0
2024-11-01 08:03:05.357 Quicken[5360:4985578] Sent 1 sessions to Bugsnag
2024-11-01 08:03:13.755 Quicken[5360:4985574] +[IMKClient subclass]: chose IMKClient_Modern
2024-11-01 08:03:13.761 Quicken[5360:4985574] +[IMKInputSession subclass]: chose IMKInputSession_Modern
2024-11-01 08:03:32.626 Quicken[5360:4985574] Initialised Cobrowse.io SDK 2.25.0
2024-11-01 08:12:58.175 Quicken[5360:4985574] Warning: Column selection is not supported in view-based table and outline views (<NSTableView: 0x7fc56905ca00>).
2024-11-01 08:23:33.893 Quicken[5360:4985574] CobrowseIO Stopped0 -
Spent frustrating time with Quicken Support (Jairo).
This is a "feature" of Quicken Mac, not a bug.
On the Mac, the system is set up to do three things on startup:
1. System Update;
2. Cloud Update; and
3. Bank Update.Unexplained is that the Bank Update leaves no trace in the Quicken logs. It also does not update transactions, so presumably is looking for a good connection to external banks(?).
According to CustSupport, This behavior cannot be disabled on the Mac, but it can be disabled in Windows.
So, to them, it's absolutely "normal" behavior, but strangely it does not perform the same checks on my other data files.
Console Log is filled with:
2024-10-31 16:58:14.742 Quicken[92133:3710945] Quicken transaction for deletion doesn't exist: sid = 457327161102382850
2024-10-31 16:58:14.745 Quicken[92133:3710945] Quicken transaction for deletion doesn't exist: sid = 457327161085605632As well as multiples of:
2024-11-01 07:20:02.906 Quicken[3182:4922829] Uploading incomplete DC shadow account - missing institution login or aggregator cpId
2024-11-01 07:20:02.914 Quicken[3182:4922829] Uploading incomplete DC shadow account - missing institution login or aggregator cpId
2024-11-01 07:20:02.918 Quicken[3182:4922829] Uploading incomplete DC shadow account - missing institution login or aggregator cpIdAnd multiples of:
2024-11-01 08:01:34.377 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:01:34.417 Quicken[4165:4970816] NOTE: Creating positions for 47 orphan securities
2024-11-01 08:01:34.461 Quicken[4165:4970816] NOTE: Creating positions for 58 orphan securities
2024-11-01 08:01:34.590 Quicken[4165:4970816] NOTE: Creating positions for 10 orphan securitiesHoping that this gets fixed in a future release.
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I might suggest deleting the quicken preferences file, rebooting, and see what happens.
Put it in the trash but don't empty it. This way if Quicken complains you can put the original plist file back.
Maybe it's corrupted.
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