Continued Nationwide Issues - $0 Balance

Effren
Effren Quicken Mac Subscription Member
in Investing (Mac)

Quicken for Mac has not correctly displayed my Nationwide retirement account balance since September 12, 2024. This has been an on-going issue that spans months.

  • My connected Nationwide Retirement (401k) account displays a $0 balance
  • I do not receive any sync errors when updating the account
  • I originally experienced this issue in Q1 2024 before it seemingly resolved itself
  • It was working between May-September
  • My Quicken app is up to date (currently version 7.10)
  • Updating the connection does not resolve the issue
  • My other accounts are working fine

Other Quicken users experienced this issue earlier this year without a clear explanation:

https://community.quicken.com/discussion/7945546/nationwide-connects-but-just-shows-0-00

Here's an example screenshot when attempting to re-connect the account. It briefly shows the correct balance in the setup wizard but $0 in the account menu and portfolio page.

nationwide-issue.png

I have submitted this issue using the "Report a Problem" option in Quicken. However, this has been a recurring issue, and I want more visibility on this so it can be permanently addressed.

Tagged:

Categories