Continued Nationwide Issues - $0 Balance
Effren
Quicken Mac Subscription Member
Quicken for Mac has not correctly displayed my Nationwide retirement account balance since September 12, 2024. This has been an on-going issue that spans months.
- My connected Nationwide Retirement (401k) account displays a $0 balance
- I do not receive any sync errors when updating the account
- I originally experienced this issue in Q1 2024 before it seemingly resolved itself
- It was working between May-September
- My Quicken app is up to date (currently version 7.10)
- Updating the connection does not resolve the issue
- My other accounts are working fine
Other Quicken users experienced this issue earlier this year without a clear explanation:
Here's an example screenshot when attempting to re-connect the account. It briefly shows the correct balance in the setup wizard but $0 in the account menu and portfolio page.
I have submitted this issue using the "Report a Problem" option in Quicken. However, this has been a recurring issue, and I want more visibility on this so it can be permanently addressed.
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