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Quicken Classic Starter stopped "seeing" Capital One Savings

JanKnee

I'm using Quicken Classic Starter on Windows 10. Quicken has been updating Capital One Credit Card and Savings just fine until October, and then it started displaying the CC-506 for the savings account. I have the latest release. I have not closed the account. I tried the deactivation/reactivation for just the savings account, but it didn't change anything as Quicken only "sees' the credit card. I tried deactivating/reactivating both accounts, but same result. So I am following the "Contact Quicken Support for assistance. Your financial institution cannot resolve this issue." path now.

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Quicken Jasmine

Hello @JanKnee,

The Quicken Community is not considered an avenue of Quicken Support. Please call or chat with Quicken Support directly for more assistance regarding this issue.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thanks!

JanKnee

Thanks, Jasmine. I contacted Support directly. Although my issue was originally with updating an existing account, Support believes that this post about adding new credit cards is probably why the update quit working and the deactiving/reactivating scenario completely broke the connect. https://community.quicken.com/discussion/7957301/quicken-classic-starter-stopped-seeing-capital-one-savings

JanKnee

Sorry, that should have been https://community.quicken.com/discussion/7955047/ongoing-8-26-24-capital-one-card-services-quicken-couldnt-find-any-accounts-to-add-sign-in-failed#latest