Quicken Updating TreasuryDirect Accounts

rogersda

Quicken Version 7.10.1 (Build 710.55389.100)

Mac OS 14.6.1

Accessing TreasuryDirect has improved, but has the following issue:

I have two savings bonds account numbers, but both are accessed using one username and password. The two accounts numbers are

(a) Primary account holding only bonds purchased through TreasuryDirect

(b) Converted account holding only bonds that were converted from paper to electronic format

When adding my TreasuryDirect account I provide, when prompted, my username, password, and 2FA code. However, only the balance from the primary account is updated. The converted account, which is shown separately in Quicken, shows a $0.00 balance.

Is there any way to update this to get the balance for both account numbers?

rogersda

Added info:

Accessing the account settings for the primary account shows, among other items, two fields, namely the "Customer ID" and Account Number . The Customer ID is my username and is also the TreasuryDirect primary account number. The Account Number is partially hidden, but the last 3 digits are identical to that for the Customer ID.

Accessing the account settings for the converted account also shows the "Customer ID" and Account Number . The Customer ID is still my username, which is my TreasuryDirect primary account number. The converted Account Number is partially hidden, but the last 4 digits are correct for my TreasuryDirect converted account.

So Quicken appears to be correctly obtaining the two accounts, but the balance for the converted account is $0.00.

RickO

It's been a while for me and I don't recall all the details, but I converted some bonds at one time and put them in my TD account. All of my bonds are included in my primary account and the balance for that is correct. When I look at TD online, I see this:

The amount I've blacked out is the face (purchase) value of the bonds. This number is correct for the combination of the converted bonds and those purchased directly on TD. If I click the SAVINGS BONDS link, it shows me this number and the current value number, which matches what downloads into Quicken.

At the bottom of the screenshot, you see My Converted Bonds with a balance of zero. This is because these bonds were moved into the primary account after conversion. That account is now, I believe, just a placeholder account were I to convert more bonds.

When I connected TD in Quicken, it offered to set up two accounts: the primary and the converted ($0 balance). I told it to ignore the latter since there was no point in showing the $0 placeholder account in Quicken.

So I would ask you: if you log into TD, does the My Converted Bonds show a $0 balance or a positive balance? If it's $0, does the primary account properly reflect the total of both your converted and direct purchase bonds? (If it doesn't, then that's something you have to take up with TD; good luck). If it does, then you can delete and ignore the $0 account in Quicken.

If the My Converted Bonds shows a positive balance, then I think you should look at transferring the converted bonds into your primary account. My memory of this step for myself is fuzzy. I don't remember if it happened automatically or if I had to take some action to get the converted bonds into my primary account. Again, something you'd need to investigate with TD.

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Okay, now all that said, until I saw this post, I didn't even know you could connect TD in Quicken. So I did. My experience with it so far is not good. First of all, it does not show you individual bond holdings. It simply shows the account value as one lump of cash. Second, every time I connect, it sends me the 2FA code via email which I then have to enter in Quicken. Not if I connect again soon, but it does seem to do it every morning. That's a huge pain.

Prior to connecting TD, I had a manual account in which I updated the bond values quarterly. That's a bit of work and not totally up to date, but definitely workable. And close enough. I guess I'd take the up-to-date number (download) over the manual number, even though it has not details, if it didn't keep asking me for the 2FA code. But with that, it's not worth it and I'm going back to manual updating.

Anyone else have this same 2FA issue? Does it stop eventually?

rogersda

My converted bonds account on TreasuryDirect shows the value of all converted bonds. They were not "moved" to the primary account. I've no idea if I can do that/request that to happen.

The 2FA via email is requested each time I update my accounts. However, I think I skip this sometimes as bonds do not update every day/week.

I am not really concerned about not seeing each individual bond. If/when I need to redeem them I will still have to use TreasuryDirect and perhaps a 3rd-party application that shows which bonds should be redeemed to maximum interest earned.