Chase website problems

deriter
deriter Member ✭✭✭
edited November 8 in Errors and Troubleshooting (Windows)

Has anyone noticed erratic data on Chase's website the last few days? I have several Chase accounts, and recently the Quicken online balance and ending balance on those accounts have been off. In trying to reconcile, I discovered that sometimes pending transactions are missing on the Chase website. For example, on one account yesterday there were seven or eight pending transactions. Today, 3 of those transactions posted, but the others disappeared. This type of error has been occurring for several days. It's definitely not a Quicken problem, it's a Chase problem. I just wonder if I'm the only one having this issue.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @deriter,

    If you're seeing this behavior on the Chase website, have you contacted Chase about this?

    If pending transactions with credit or debit cards are showing on the website, then vanishing, then reappearing later as posted, what may be causing that is the authorization for the transaction dropping off before the merchant claims the funds.

    I hope this helps!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @deriter,

    I haven't heard from you in a while. Do you still require assistance?

    Thank you!

    Quicken Kristina

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  • deriter
    deriter Member ✭✭✭

    Thanks for checking, but Chase seems to have corrected their problem.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear Chase resolved the issue!

    Quicken Kristina

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