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Investor360

lorabmcphail

Has not updated account balances in several days, no error message though. Tried to reset and Quicken automatically disconnected them so now all accounts need to be added into Quicken. Took 5-10 minutes to find and add some accounts, but not all of them. Not sure if this is a Quicken issue of Investor360?

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Quicken Jasmine

Hello @lorabmcphail,

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

We apologize for any inconvenience!

Thank you.

(CTP-11396)

lorabmcphail

Finally got the accounts added/loaded, but account balances have not updated in several days. Tried resetting which completely disconnected from one step update. Now I'm trying to add my accounts again and it is hung up and shows adding your accounts at Investor 360 with the turning circle. Has been stuck like this for at least 30 minutes