Citi Wealth Investments unable to communicate with Quicken

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Answers

  • GaryB1
    GaryB1 Quicken Windows Subscription Member ✭✭

    I just have a simple question that i would love a simple answer to. Did Citi change something that caused what was working to no longer be working? It should be yes or no.

  • ssquick
    ssquick Quicken Windows Subscription Member

    Quicken, I don't think you understand the frustration regarding this ongoing issue that has been unresolved for weeks. This is functionality that was previously working and is now failing, affecting customers who rely on your product. Despite the extended duration of this issue, there has been no meaningful resolution, and it seems that the necessary urgency has not been applied.

    From my experience in the software industry, when issues like this arise, it is typically an "all hands on deck" situation. It would be expected for your team to prioritize this problem, even during the holiday season, and work tirelessly until a solution is found. While I understand that Citi is also involved, Quicken should be fully capable of collaborating with them to ensure a correct resolution and provide clear, proactive communication to your customers.

    Additionally, given the repeated failed interactions, I believe compensation for affected customers is warranted.

    As a long-time user dating back to DOS Quicken 8, I regret to inform you that I am now in the process of moving off your software.

  • solmssen
    solmssen Quicken Windows Subscription Member ✭✭
    edited 6:10PM

    Noted: my renewal came up while this was going on, and I was able to negotiate a 40% discount by calling support and explaining what was going on here.

    Also - whatever is happening here, it was most definitely not Quicken's fault that it started. Citibank has proven themselves more than capable of making changes that degrade Quicken functionality without rhyme or reason. But the fact that it has gone on as long as it has, with no real feedback as to resolution other than a genuinely frustrating insistence that it is "resolved" when it most definitely isn't, that's all on Quicken, and leaving a pretty bad taste in my mouth…

    @ssquick what are you moving to?

  • Marianna
    Marianna Quicken Windows Subscription Member ✭✭

    To those of you who are giving up on Quicken due to this issue: Kindly post what alternatives you are finding.

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