Quicken Deluxe Windows R59.35 Problem Connecting with Bank of Hawaii

du20

I cannot import the QFX file for my checking account with Bank of Hawaii. I get an error message - Quicken is unable to complete your request (OL-221-A). After I import the QFX file into Quicken, it does not open another window asking to import the file. I could import the QFX file for my savings account but for some reason it won't complete for my checking account. I am using the Quicken WebConnect Conversion Instructions for windows posted on the bank website.