Fidelity Investments won't connect

Jan G
Jan G Member ✭✭✭
edited December 20 in Investing (Windows)

I had a glitch in my Quicken Classic R59.35. I made a "copy" and ran a validation on the copy. Everything came up just fine, but all of my passwords were lost. I had no problem resetting all of my accounts, except for Fidelity Investments. When I try to set up the online account, I get an error that says Quicken can't connect to Fidelity and it's not my fault! Fidelity was no help and said to ask Quicken. What can I do to reactivate my daily downloads from Fidelity?

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Jan G,

    Due to the nature of this error, I suggest reaching out to Quicken Support directly as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

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  • Tabatha
    Tabatha Member ✭✭

    Jasmine, I'm surprised at your answer to Jan because you have a detailed explanation on this site of what the problem is

    as explained here::

    https://community.quicken.com/discussion/7947097/new-2-13-24-fidelity-investments-and-retirement-0-balance/p1?new=1

This discussion has been closed.

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