R59.35 New Update Today--11/20/2024
Complete disaster this morning!!!!!!!!!!!!!!Installed the update and said successful.
Then tried to open my data file and error message saying could not find data file. Tried several attempts to restore files from y external hard drive with same error messages. I un-installed the program, deleted all c program files, re-installed and tried to restore from my external hard drive. (I back up daily to external hard drive) By now I'm shaking like a leaf, in panic mode, and sick to my stomach. Time to call tech support!
Agent spent close to an hour with screen share until he was able to recover a data file. He said there was a possibility that my data file was backed up to the idrive, even though backups are set for my external drive.
He had me enroll in the new Quicken back up on line, and all was good. He was very knowledgeable, personable, and resolved this issue.
Comments
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Your data file was undoubtedly corrupt before the update. I was able to update without issue.
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I open my data file every day, update quotes, transactions, backup to external hard drive
I’ve been doing this for probably 20+ years
I don’t understand how it could be corrupted
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