download of transactions from institution login causes Quicken to crash

Jack

Still having this problem. This time with Vanguard. This is NOT from One Step Update … but from individual institution website. Previously encountered the problem with Ally Bank. Suggested reset of account did not resolve it.

Institution website allows for the upload / download of transactions in the Quicken format. The transactions are successfully uploaded / downloaded but the Quicken app crashes immediately after the identification of the account of the transactions (the process appears to finish but Quicken is gone). No chance to accept or reject / delete the new transactions. Quicken must be restarted and the transactions are there and can be dealt with accordingly.

I am on Windows using the latest release. First reported in October, encountered again today (Nov 21, 2024). No error message, Quicken just goes away.

Quicken Jasmine

Hello @Jack,

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!