OL-221-A

dalecj
dalecj Quicken Canada Other Member
edited November 29 in All Things Canadian (Windows)

Scotiabank was down for maintenance for a few days 2 weeks ago. ever since they came back on line I am unable to download my Scotiabank visa transactions in to quicken. My other accounts download without problems. I always receive the error message OL-221-A.

Any suggestions?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @dalecj,

    To confirm, are you using Direct Connect with Scotiabank? Also, have you already followed the error-specific guidance found in this support article regarding error OL-221?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • dalecj
    dalecj Quicken Canada Other Member

    yes i have followed the guidance and it does nothing to resolve the problem. i am downloading directly from the bank website to quicken

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for clarifying.

    Since you are receiving this error with a Web Connect file downloaded from the bank, the I suggest you follow the guidance found in this support article.

    Specifically the section under OL-221 (see instructions provided below).

    If you are seeing an OL-221 error

    This error may be caused by your system date and time settings.

    To adjust these settings in Windows:

    1. Click the Start button, and then click Control Panel. In Windows 10, the Control Panel is located in the Windows System folder in the Start menu.
    2. Click Clock, Language, and Regional, and then click Date and Time.
    3. Click Change Date and Time to set the right time and date settings.

    If you are still receiving this error after adjusting the date and time settings, this could indicate an issue with the QFX file itself. You will need to contact your bank to resolve this issue.

    Hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Arctic Hare
    Arctic Hare Quicken Windows Subscription SuperUser ✭✭✭✭

    If this is about Direct Connect the this thread is in the wrong place because this is All Things Canadian and Direct Connect is not available in Canada.

  • cneal62
    cneal62 Quicken Windows Subscription Member ✭✭

    I too am having the same problem with Scotiabank QFX files. Quicken Support says it's a bank problem. Scotiabank Support says its a Quicken problem and nothing gets done. I have tried all the recommended fixes myself but still get the error. Very frustrating. I am probably going to cancel my Scotiavisa because of this.

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