Downloaded account data repeatedly in Marcus account.
When I download/update an account it repeatedly downloads previous transaction data on the Marcus account. No error messages. The red flag remains on the all transaction account column. I have tried all recommended actions including validating the files, reseting the account, deactivating and activating to no avail. Pending transactions are also being entered in other accounts. This appears to have started with the last software update and I do not see any recent known issues.
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Which download process do you use?
One Step Update,
"Update Now" from the account register or,
from the bank's website create and download a QFX file containing transactions for a whole statement or a selected Date Range?0 -
One step update
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I just turned off the "pending transactions download" because it is sometimes confusing. That did not make any difference. When the one step download completes the word complete is in red with no error indications. The first one step download of the day the red flags remain to the left of the account listings and will clear after closing the program and reopening. There is something wrong with the download process and I have not made any changes to the accounts one step process. I have looked extenssively at the troubleshooting guides but none of the recommended solutions seem to work. With the yesterday's software update the Marcus repeated downloading of previous registered transactions stopped but the other accounts continue with the above described concerns.
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For what it's worth: Today during one step, the Lowe's Pro account download one transaction on a purchase made yesterday but when I try reconciling the account it will not recognize this transaction in the statement ending balance.
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