Latest update - accounts update but no transactions pull down

theblantons

Quicken updated with the latest patch for the Windows desktop version.

Once my file opens, I ran an update all on the accounts and all accounts successfully connect and download but main accounts like Citibank, US Bank, BofA all have no transactions and I haven't synced for over a month. I should have a 100 or so transactions and probably 10+ accounts that need to be resolved.

Are others experiencing this? And can I revert to an older version of Quicken to see if the update broke it?

I have repaired the file. I have also removed the account connection and reconnected and transactions still aren't downloading.

Quicken Jasmine

Hello @theblantons,

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)

1. Follow the prompts to Sign Out
2. Sign back in using your Quicken ID

Let me know how it goes!

theblantons

Luckily I had my original install from 9/22 and from

Quicken for Windows (U.S. Version): Reinstalling and patching your Quicken Subscription version after your membership has expired | Quicken

I installed 59.10 and everything works. So the latest R60.15 broke these accounts for me.

Quicken Jasmine

Hello @theblantons,

Thank you for providing more information. However, this does not necessarily mean that this is an issue with the latest patch. I would still advise to be on the most current release and then attempting to follow my troubleshooting steps previously provided. I believe there could have been an issue that occurred with your Online Token once you updated due to this occurring with multiple different financial institutions and accounts.

I hope this clears things up!

Quicken Jasmine

Hello @theblantons,

Just checking in to see if you are still experiencing this issue?

Thanks!

Quicken Jasmine

Hello @theblantons,

Let me know!