Latest update - accounts update but no transactions pull down

theblantons
theblantons Quicken Windows Subscription Member ✭✭
edited December 5 in Download, Add/Update Accounts (Windows)

Quicken updated with the latest patch for the Windows desktop version.

Once my file opens, I ran an update all on the accounts and all accounts successfully connect and download but main accounts like Citibank, US Bank, BofA all have no transactions and I haven't synced for over a month. I should have a 100 or so transactions and probably 10+ accounts that need to be resolved.

Are others experiencing this? And can I revert to an older version of Quicken to see if the update broke it?

I have repaired the file. I have also removed the account connection and reconnected and transactions still aren't downloading.

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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @theblantons,

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    image.png
    1. Follow the prompts to Sign Out
    2. Sign back in using your Quicken ID

    Let me know how it goes!

    -Quicken Jasmine

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  • theblantons
    theblantons Quicken Windows Subscription Member ✭✭

    Luckily I had my original install from 9/22 and from

    Quicken for Windows (U.S. Version): Reinstalling and patching your Quicken Subscription version after your membership has expired | Quicken

    I installed 59.10 and everything works. So the latest R60.15 broke these accounts for me.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @theblantons,

    Thank you for providing more information. However, this does not necessarily mean that this is an issue with the latest patch. I would still advise to be on the most current release and then attempting to follow my troubleshooting steps previously provided. I believe there could have been an issue that occurred with your Online Token once you updated due to this occurring with multiple different financial institutions and accounts.

    I hope this clears things up!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @theblantons,

    Just checking in to see if you are still experiencing this issue?

    Thanks!

    -Quicken Jasmine

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