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Quicken Deluxe 2015

Dav108

I have been using this product without any issues at all. I installed on a new laptop win 11. I restored the backup file from old PC. It takes my password but asks me for an Intuit user and password. I don’t think I ever had one but created it. The error I get is “an unknown error occurred. Please try to connect later”. Never had issues doing this before. Any help would be appreciated.

Dave

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splasher

See this thread on installing QW2014-2017 on a different computer. The overall thread is quite lengthy, but I do believe the post that the link points to might be what you need to follow: Hopefully, the computer that you were using Q on is still up and running to get the files needed.

https://community.quicken.com/discussion/comment/20296426/#Comment_20296426

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splasher

https://community.quicken.com/discussion/comment/20296426/#Comment_20296426

Dav108

Splasher thanks for your help.

I got it working. I replaced the Quicken folder from C:\ProgramData\Intuit on my old machine to my Windows 11 laptop, same folder and I was able to login. I had also moved any Quicken files that were in the document\quicken folder before but not sure if that mattered.

splasher

Glad to hear it worked for you. For future potential use, I would make a copy of that folder on some removable media in case your current harddrive died without a good backup of the whole thing.

Dav108

good point!!

thx