update

Stan Krzesinski

I purchased a new desktop with windows 11. I downloaded Quicken, loaded file from a backup and tried to using update. The screen never updates. The icon just spins and the screen keep flashing. I have to go to task manager to exit Quicken. What do I need to do to correct this issue?

Quicken Jasmine

Hello @Stan Krzesinski,

Is the backup file that you were attempting to import from an external drive or located in your computer's hard drive?

Let me know!

Stan Krzesinski

I imported from a thumbdrive

Quicken Jasmine

Hello @Stan Krzesinski,

I invite you to look over the instructions below regarding moving your Quicken data file from one computer to another. You can also review this Support Article for more information.

Step 1: Install Quicken on your new computer

1. Install Quicken on the new computer.  
2. Make sure Quicken is on the latest release; Quicken should update when you install, but if you need help with this step, click here.

Step 2: Put a copy of your Quicken file on an external disk

1. On your old computer, open Quicken and select File > Copy or Backup File. 
2. Back up your data file to an external drive or disc, such as a USB drive, that you can use to move this backup to your new computer.

Step 3: Restore your Quicken file on the new computer

1. Connect the external drive or disc to the new computer.
2. Open the external drive or disc. To locate the external drive, right-click the Start menu and select File Explorer.
3. Drag your Quicken file from the external drive or disc to your new computer's desktop.
4. Open Quicken and select the File > Restore a Backup File. Navigate to your desktop and select your Quicken backup to restore the data file.
5. Click OK. 

Please let me know how this goes!