update

Question

I purchased a new desktop with windows 11. I downloaded Quicken, loaded file from a backup and tried to using update.  The screen   never updates.  The icon just spins and the screen keep flashing.  I have to go to task manager to exit Quicken.  What do I need to do to correct this issue?

Quicken Jasmine · Answer

Hello @Stan Krzesinski,

I invite you to look over the instructions below regarding moving your Quicken data file from one computer to another. You can also review this Support Article for more information.

Step 1: Install Quicken on your new computer

* Install Quicken on the new computer.  
* Make sure Quicken is on the latest release; Quicken should update when you install, but if you need help with this step, click here.

Step 2: Put a copy of your Quicken file on an external disk

* On your old computer, open Quicken and select File > Copy or Backup File. 
* Back up your data file to an external drive or disc, such as a USB drive, that you can use to move this backup to your new computer.

Step 3: Restore your Quicken file on the new computer

* Connect the external drive or disc to the new computer.
* Open the external drive or disc. To locate the external drive, right-click the Start menu and select File Explorer.
* Drag your Quicken file from the external drive or disc to your new computer's desktop.
* Open Quicken and select the File > Restore a Backup File. Navigate to your desktop and select your Quicken backup to restore the data file.
* Click OK.

Please let me know how this goes!

Stan Krzesinski · Answer

I imported from a thumbdrive

Quicken Jasmine · Answer

Hello @Stan Krzesinski,

Is the backup file that you were attempting to import from an external drive or located in your computer's hard drive?

Let me know!