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Issue with One Steup Update -

BRETTB · 2024-12-11T18:32:27+00:00

Issue: * I start one step update (note I have alot of accounts). A couple have two factor authenicated. One is CIT bank where I do the text option in order to update. * While it's updating sometimes I will put quicken in background then go back before I even get to the CIT bank request asking for type of two factor (text…

BRETTB

Issue:

I start one step update (note I have alot of accounts). A couple have two factor authenicated. One is CIT bank where I do the text option in order to update.
While it's updating sometimes I will put quicken in background then go back before I even get to the CIT bank request asking for type of two factor (text or phone call).

ISSUE»if I click to another program or browser tab and then go back. That pop up screen where I have request type of two factor auth on the One Step Update (where its asking for type or the next pop up to input the two factor number), IT DISAPPEARS (the popup asking for input before I input it) and I can't minimize any screens to find it and then I have to go to task bar and shut down the program which is not good for data (which I do a repair on the data).

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Windows

One Step Update

multi-factor authentication

Comments

Quicken Jasmine

Hello @BRETTB,

I believe that this issue may be occurring due to leaving the program during the 2FA process. Where is your file located within your computer (hard drive, external drive, cloud, etc.)? Is this behavior recent? Were you able to leave the program without issue during the 2FA process before? What occurs if you stay in the program during the 2FA process?

Let me know!

BRETTB

It did seem recent. I seems to occur once I start update and click off to do something else (while updating or after updating stops to ask for the 2fa method (text, call, etc) and I open something else like a browser to look as something as I am waiting then try to go back and the pop up screen asking for the 2fa code (can't see it or bring it to the top to put input in).

I am forced to close the program down, then have to do a data verification to make sure my data is not messed up.