CC-502 Members 1st FCU (Pennsylvania)

Jason Meckley

I have received CC-502 errors when attempting download banking transactions since November 19, 2024 suing Web Express Connect. Earlier this week I deactivated web express connect from my accounts (I have 4) and attempted to reconnect each account. I am prompted to enter my credentials and I get CC-502 trying to connect. I've been trying all week and no success.

The URL shown is myonline.members1st.org. This has worked for years and only in November has a connection issue lasted this long.

Quicken Anja

Hello @Jason Meckley,

First, can you please confirm if you have already reviewed and followed the error-specific guidance found in this support article regarding error CC-502?

If so, let me know and we can try some other troubleshooting as well.

Thank you!

Jason Meckley

yes. that's the first thing I did. It said the problem was on Quicken's side and to try again later.

Quicken Anja

Thank you for confirming. Before you do any further troubleshooting, please make sure you have a good backup saved (just in case).

Next, I suggest you try to deactivate all accounts for this financial institution again, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
   
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List
6. Close, then re-open Quicken
7. Navigate to Tools > Add Account 
8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

Jason Meckley

still failing to log in with CC-502

Quicken Anja

Thank you for following up again, though I'm sorry to hear that the error still persists.

At this point, I recommend reaching out to Quicken Support directly for further assistance and possible escalation if they see fit.

I apologize for any inconvenience! Thank you.