UBS OL-293-A

dcspa

This morning a new error. Can't download/sync.

UBS website is up. What's going on?

Quicken Kristina

Hello @dcspa,

To assist with this issue, please provide more information. You mentioned this is a new error. Were you seeing a different error before this morning? If so, what error were you seeing?

If the OL-293 error just started today, the first troubleshooting step, according this this article on OL-293 errors, is to wait 24 hours and test to see if the issue persists.

Also, while the error is different from what you're reporting, please be aware that there is currently a known connection issue with UBS. See the Community Alert linked below for more information:

https://community.quicken.com/discussion/7957996/update-12-9-24-ubs-financial-services-inc-its-not-your-fault-error-message

I look forward to your response!

Quicken Kristina

Hello @dcspa,

I haven't heard any response from you. Do you still require assistance?

Thank you!

Pat Marshall

Same problem today for me. Earlier today it was fine, but now I get the OL-293-A just as you describe.

Quicken Kristina

Thank you for joining the discussion @Pat Marshall,

Since you said the issue just started today, the first troubleshooting step, according this this article on OL-293 errors, is to wait 24 hours and test to see if the issue persists.

If the issue persists, please let me know so we can continue working together to resolve it!