Cannot download any transactions from any of my accounts

lkopec
lkopec Quicken Windows Subscription Member
edited December 15 in Download, Add/Update Accounts (Windows)

For the past week I have not been able to download any transactions. When I run One Step Update, Quicken locks up at the screen shown below. I can't close the window or cancel the update. The only way out is by cancelling the Quicken processes in Task Manager. I have done a super validation on my quicken file twice with no errors. I created a new file, set up one of my online accounts in it and successfully downloaded transactions. Any thoughts on what I should do next??

QuickenDownload.jpg

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @lkopec,

    Due to this issue occurring across multiple financial institutions and all of your accounts, I believe there may be an issue with your online token.

    To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
      image.png
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Let us know how it goes!

    -Quicken Jasmine

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