Elan Financial Fidelity ViSA

Robert Ralyea

I see this has been reported but still not downloading CC bills. When I setup the bill Elan sends a 6 digit code but Quicken never open a screen to set the 6 digit code. It just keeps authorizing until it times out.

Quicken Windows latest version.

Quicken Kristina

Hello @Robert Ralyea,

To assist with this issue, please provide more information. Since you specifically mention Elan, are you trying to connect using the Elan Financial Services online biller?

When I check the status of that biller in our system, it shows degraded status. Degraded means the majority of customers are unable to connect. It is a known issue that is being worked on, but we do not have an ETA.

If you're trying to connect to a different online biller, or are having trouble connecting to the financial institution (rather than the online biller), please provide additional details so I can help you troubleshoot the problem.

I hope this helps!

Quicken Kristina

Hello @Robert Ralyea,

I haven't heard anything from you in a while. Do you still require assistance?

Thank you!

jaralyea

thank you for follow up

I still can't retrieve bills. I get a code texted to me but Quicken does not open a page to enter the code. [Edited - Readability]

Quicken Kristina

Thank you for your reply,

Since you're still encountering the same issue, if you haven't already done so, I suggest you try to Review and Repair Online billers.  However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

If the issue persists after that, please attempt to connect, and if possible, do not delete the connection, so that we can report this issue to the proper channels.

Thank you!

jaralyea

thank you. Elan financial had always been a problem. Please close this issue and thanks for your time.